Claims concierge service
Our claims concierge service helps to ensure that your employee benefits programmes run smoothly and deliver value.
By simplifying the often complex and overwhelming claims process, a dedicated claims management service provides expert guidance and support for both employers and employees, reducing administrative burdens and enhancing the overall experience.
Claims concierge
Navigating a claim can be stressful, especially when you’re not feeling your best. This is where our claims concierge service can help.
A dedicated claims handler will be there to guide your employee throughout the claims process, from understanding policy benefits to help with selecting the right hospitals and specialists.
They support the entire claims process, from liaising directly with insurers to forwarding treatment invoices and assisting with settlement. This service not only ensures a smoother claims experience for your employees but also helps manage costs, potentially lowering future premiums.
Our concierge service also explains the choices available at the point of claim, such as opting for NHS care with a cash benefit or exploring coverage under additional policies like health cash plans. By offering tailored guidance, we ensure employees and their families feel supported during difficult times, reducing stress and uncertainty.
Claims concierge service pledge:
Claims calls and emails acknowledged within 4 working hours
Available Monday to Friday - 9am to 5pm
Same day notification of claim to insurer before 4pm
Fully documented invoices processed same day before 4pm
